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I want to
thank you for the most efficient and courteous service
today. It was a huge relief to have the chimneys inspected
and I do appreciate your fitting me in.
I was
very impressed with your professional manner and I would
like you to service the chimneys at appropriate intervals. I
should still be managing and maintaining the house on King
Rd., but please mail any notices to me at the Sylvania Ave.
address above.
I would
also like to thank Tom for the initial conversation in which
he inspired confidence, gave a huge amount of information
and was compassionate as well.
Nancy
Stone
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They did
just a wonderful job, they did everything they could to
clean up. The gentlemen that came out to do the work are
absolutely wonderful! Thank you!
Mary
Bingham
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What do I
have to say about your guys - Mike and Jon? Actually, I just
wanted to tell you that they're both fantastic guys. They
were so personable, so professional, so courteous, and just
a delight to deal with, I was sad to see them go. They did
everything they were supposed to do. They explained
everything to me. They were just great, great, great. All
around great! I couldn't have asked for 2 better guys. Thank
you for all your help. I really enjoyed having Mike and Jon
working at my home and the job they did.
Lisa
Lawrence
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Tiny
Tom's Chimney Sweep head over heals beats the competition!
You're very thorough and professional! You took your time.
I'm extremely pleased with your work and I manage many
private high priced homes. Thank you.
P.S.
Thanks for getting the dead squirrel out of the chimney!
Carol
Greer
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The
42-year old house my wife and I recently purchased in Ottawa
Hills required a little TLC and sprucing up before we moved
in. When the remodeling work began, we discovered evidence
of a possible problem with fireplace. The previous owners
had used the fireplace extensively and it looked like it was
ready for some special attention.
Using the
Internet yellow pages as a reference, I called around to a
number of chimney sweep companies before I came across Tiny
Tom's Chimney Sweep. I had encountered price quotes for a
simple sweeping that were all over the map and I was
becoming discouraged. When I spoke to Tom, he told me that,
while they were not the cheapest, he had been in the
business for over 27 years and had experience that was
unrivaled in the area. That made me feel much better and I
made an appointment for an inspection and cleaning.
When Al
came to inspect the fireplace, I told him that I had never
owned or rented a home with a fireplace and had no idea what
to do and what not to do. He was very helpful in explaining
how the chimney worked and about the things that can be done
to keep it working properly and, above all, safely. He even
provided me with very informative printed material to keep
on hand for future reference.
I found
out that the fireplace in our new home had not been cleaned
in over five years and that there had even been evidence of
a chimney fire inside the flue. Al explained that this was a
very dangerous condition which could cause a house fire. I
learned that the chimney fire was caused by a build up of
creosote inside the flue and that this build up had been
baked on to the sides of the chimney flue (a condition
called “glazing”). Al was able to remove most of the glazing
with brushes and later removed the rest with chemicals. I
also learned that, without a cap mounted on the top of the
chimney, rain water can enter the flue and mix with the
creosote to create an acid that will breakdown the mortar,
not only in the firebox, but also in the flue as well. I
worried that correcting these problems would cost thousands
of dollars or that my fireplace would need to be rebuilt.
Neither was the case. After the inspection, Al produced a
detailed “condition report” to show me where the problems
were, what steps needed to be taken to repair them, and the
cost for each item. (Incidentally, every time he came he was
very careful to not let anything from the fireplace get onto
the floor or anywhere else.)
I can
tell you that my experience with Tiny Tom's Chimney Sweep
was an excellent one. Everyone was extremely professional,
honest and, above all, they did a great job in making me
feel comfortable that my fireplace was in great hands and
safe for my family and me to use for many years to come.
Joseph &
Judy Evans
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I would
like to tell you, that today I received some of the best
home service I have had. I had called to get a routine dryer
vent service. I had asked about having bird guards installed
on my bathroom air vents, and was told that you could
perform this task as well. I did mention that 2 of the vents
were on the second story and was told that was fine as well.
The technician that came out to work for you today, Lee, was
gracious and very helpful. He not only had to clear out 2
of the vents, that had started to get occupied, he had to
deal with an uneven terrain. The last winter was not kind to
the area he needed to place the ladder in and had to climb
an unsteady ladder. I thanked Lee a couple of times while he
was working. I just needed to let his employment know that
he is an asset to his company.
I don't have a chimney and have been having a difficult time
finding a resource for these 2 services. Thank you so much
for the speed of service. I have not had an easy time of
getting things done at my home because of my work schedule.
Your timeframes for work scheduling and calling ahead, help
in not disrupting a whole day. The friendly and helpful
employees you hire made the need for repair work easier to
have to deal with. Thank you.
Rebecca
Ho
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Just
wanted to send a quick note saying thanks for the wonderful
service. I called the 800 number and spoke with Tom, who was
very helpful and able to get me a next day appointment. Then
my chimney sweep, Al, was EXCELLENT! He called to confirm
the night before and then called to let me know he was a
half an hour away. When he got to the house he was
professional, courteous and extremely knowledgeable. He was
able to give me three different options and explained every
detail. He even took time to talk to my kids! I just wanted
to let you know how helpful and wonderful it was to have
such a pleasant experience. I feel often times people only
take the time to point out bad service, but I feel it is
even more important to acknowledge those who go above and
beyond. Thanks again for the service and professionalism you
and your employees provide.
A new and
now loyal customer,
Carrie Repole
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You
always do an outstanding job. You go out of your way to be
helpful. Very courteous staff with good expertise.
Robert
Ketchum
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Overall-
very good experience. Folder & pamphlets excellent- very
informative.
Edward
Williams
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Work was
handled very professionally. Technicians were prompt,
efficient and industrious.
Joseph
Del Olio
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Same day
response to calls. Job finished when promised. Kind and
understanding treatment of "senior citizens" who ask a lot
of questions.
Mary
Smith
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Job looks
good! People involved worked hard to finish up in terrible
weather.
Leonard
Wirsoloff
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Technician was very thorough and very helpful when
explaining our options regarding relining our chimney.
Ellen
Baker
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Technicians were both competent & courteous.
Barry
Longwood
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The
gentleman was very courteous and helpful answering my
questions.
Charles
Franklin
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It's nice
to know there are honest people. He (technician) told me I
did not need the chimney cleaned and saved me money. For
that reason I'll continue to do business with your company.
Betty
Kemp
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Everything that was done was explained to me. You explained
and showed me what is in need of repair in my chimney. I
also appreciated the concern shown about my hot water
heater.
Ester
Addis
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I've met
the rest and you're the best. I appreciate your honest,
low-hype, professional manner. You do quality work with
quality products at a reasonable price. Other
competitors are last in line. I'm of the opinion that you
care about the quality of your work and the needs of the
customer. You don't rush a job or try to hype fireplace
accessories. So many businesses lack what you have: common
courtesy, dependability, fairness, professionalism and
honesty.
Michael
McCormick
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